Item # snipes not working - 2008-06-10
Snipes set up by an item # search will not execute.
Set up snipes using the keyword search only -- do not use the item number search until further notice.
Questions - 2008-05-22
We have installed some spam protection for our forum. You can now (again) sign up to the forum and post questions, comments, or replies. Actually, we ask that you first look on the FAQ page, and then in the forum, rather than sending us a question. If you do not find your answer in either place, then please post your question in the forum. That way, all of our members can benefit.
We understand that some questions and some information do not belong on the forum, in those cases you can still use our "contact us" form.
When you do post a question about a particular snipe, please include the eBay item number.
If your question is "why did my snipe not execute" or something similar, please first click the "response" button for the snipe that you are wondering about. After doing so, you will be shown the page that you would have seen if you were placing your bid manually.
The thing that prevents the most snipes from executing is -- a member who has scheduled a snipe for an item does not meet the seller requirements -- maybe you:
Do not have a PayPal account associated with your eBay ID
Live in a country that the seller does not ship to
Do not meet the minimum feedback rating that the seller has specified
Have two or more unpaid strikes against you in the last 30 days
We cannot do a pre-snipe set up check for these because to do so, Hidbid would have to attempt to place your bid.
To make sure that seller restrictions do not cause a problem for you, I suggest that you check all of these things out when you see an item that you would like to schedule a snipe for.
If you do not meet the seller requirements, you can send them a message through eBay asking them to lift the requirements for the particular auction that you want to bid on. It is at least worth a try.
Back up - 2008-05-13
We have a few things to cover in this update.
First, as I'm sure you can tell, our log in feature is no longer disabled(sorry that "a day or two" was instead closer to six). Our sniper engine is again working properly now that we have switched hosting providers.
However, our backup system (mirror) has not yet been set up since moving it also, hopefully it to be completed by Wednesday. So, only our main server is executing snipes right now, slightly increasing the chances that a snipe may not be executed because of a delay or outage with our server.
Because we are now on a different server, your bid will be submitted to eBay from a different IP address than before. I believe eBay (at least sometimes) monitors the IP addresses of bidders.
It's possible that eBay's system may notice that bids for your eBay ID are coming from a new IP address and determine that someone has hijacked your eBay ID. You would then get an alert e-mail from eBay stating something along those lines, and they would change your eBay password.
If you do get such a message from eBay after one of your scheduled snipes are executed, there is a good chance that our server change is the reason. I have read about that happening with other sniping services and it actually happened to me (I think that was the cause) while I was using a sniping service before having hidbid created.
EBay does not specify why they think that your account was hijacked, so you'd never know for sure what triggered their action. I just wanted to make you aware of this.
Our backup server (the one we were using as the mirror previously) was not disabled the past few days as our main site was. It wasn't functioning properly either because of the changes that our previous host made to the servers, but it was still executing maybe one out of every four snipes that were scheduled. We were unaware of this -- an oversight on our part.
We very much hope that no members were awarded purchases that you no longer wanted. If you are in this situation, please let us know and we will do what we're able to explain the situation to the seller and eBay, so you do not have to go through with the purchase and are stuck with something that you no longer want.
Because of the increased expenses and time involved with Hidbid, we're soon going to add a premium membership along with our free service. The only difference will be the limit on the number of snipes that you can schedule. We have a pretty good idea about the details, and will post them prior to the changes.
We should have mentioned this long ago, to receive all of the e-mail notifications about the snipes that you have scheduled, it would be a good idea to "white list" (add to your address book, etc., the pending on the e-mail service provider that you use) our e-mail address.
Many of the notifications were being blocked but now that we're on a new server, this should not happen unless our e-mails are marked as spam. We hope to make a video shortly showing how to "white list" and e-mail address.
So, we are again up and running and will be back to full strength when our back up system is finalized. After that, we will be back to studying why the occasional snipe gets stuck on a confirmation page, and other fine-tuning.
Thanks for sticking with us through this transition.
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