Time change trouble - 2013-03-10
Some snipes are being placed an hour early, apparently the time change is affecting some snipes, but not others.
We have not had an issue in the past during a time change, not sure why we are now.
Any snipes that were placed in our early will show as lost because when our sniper engine will not get the 'won' response from eBay when it checks soon after placing the bid. Hopefully most high bid snipes that were placed early go on to win.
IF YOU HAVE ANY MORE PENDING SNIPES, DELETE THEM AND SET THEM UP AGAIN SO THEY ARE NOT PLACED EARLY. They should be okay being set up after the time change.
Our coder will check this out at the start of his shift later this evening.
We're very sorry for the trouble.
Should be fixed now - 2012-11-01
Snipes should now not have a problem with the new Sandy response page and your snipes should execute ok.
Again, sorry for the trouble. We changed the code a bit so that new response pages like this one won't affect the sniper engine, at least most new ones shouldn't.
We'll monitor snipes, but all should be well now.
If you still have any trouble, please contact us so we can look into it.
URGENT -SNIPES NOT EXECUTING - 2012-10-31
eBay has added a new notice page (regarding Hurricane Sandy and possible shipping delays) to the bidding process that is holding up our sniper engine and preventing snipes from executing.
A few aren't getting the notice and are executing ok. I don't know if it has to do with the item location, your location, or what.
Our coder is working on it now, hopefully it will be ok in a couple hours.
Until it is, any snipes scheduled to execute most likely won't. So, you should make other plans for your bidding until we've updated for this new notice.
We're very sorry for the trouble and missed snipes.
I'll post again where there's some more news.
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