Still having delays - 2015-08-14
Many snipes are still getting delayed once they get to ebay. It looks like we're making too many ebay calls, as from the notice I see for the snipes getting delayed.
I've changed the lead times for most snipes to 13 seconds to try to compensate for this (some snipes that don't get delayed are executing earlier than you scheduled but that's better than late). It has helped as a temporary short term solution for the most part. There were 3 snipes that were late on both servers on the 13th however.
I'm hoping to get this taken care of tomorrow.
I'll post another update when I have some news.
Again, sorry for the trouble.
Main Server is late on many snipes - 2015-08-12
Our main server is late on submitting about half the snipes. The mirror server is covering for the main server, but we still have an issue.
Hopefully we can figure out why and fix the issue soon.
If you set any snipes up before our news is again updated, with news that this issue is fixed, you may want to set your snipes to execute at least 13 seconds before auction end to give the main server a little more room for submission.
I'll post an update when the issue is taken care of.
Sorry for the trouble.
*******Update - it looks like the main server isn't getting delayed now, but we've done nothing to change anything. It seems like ebay didn't like our site or something for that stretch of time.
Anyway, I have edited the 'lead time'' for snipes ending today to 12 or 14 seconds to cover for the delays. With there no longer being delays in execution (at least for the past hour or so), your snipe may execute a few seconds earlier than you had scheduled it to. I think a few seconds early is a lot better than a few seconds late (the mirror was submitting them on time except for one that I saw that was also late on the mirror).
If this happens again (the issue possibly could have been on ebay's side, not much we could do about that other than adapt by increasing lead times) and its something that isn't fixable on our end, I guess we'll edit the lead time drop down menu so that maybe 13 seconds is the lowest choice.
I'll monitor the response to the snipes and go from there.
Again, sorry for the trouble.
Please read - members with existing snipes pending, they won't execute!!!
It looks like we've finally found the issue causing many snipes to have a login error and go without executing.
It should be fixed now, but, THERE'S ANOTHER ISSUE NOW - if you have any pending snipes, you'll need to either set up a sort of test snipe so that your login info updates correctly, or, edit one of your existing snipes. OTHERWISE, YOUR EXISTING SNIPES WON'T EXECUTE!!!
Any new snipes that you set up should be ok, it's just the already pending snipes that WILL have the issue, if you don't edit an existing snipe or edit an existing , pending.update your password when setting up a new snipe.
I'm sorry for the long delay in getting this issue fixed, and creating this new one. After you update your info, all should be well.
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